Over the past couple of months, we have faced one of the most defining chapters in our company’s history - a period marked by significant change, unexpected disruption, and immense challenge.
A Bold Step Forward: Renaming our Product Range
As the original designers and manufacturers of the grey enclosures, known to many as Wagobox® - we’ve spent years building a reputation for quality, innovation, and reliability. But as the industry has evolved, it became clear to us that in order to retain full control of our designs and ensure future growth, we needed to take a bold step forward.
Two months ago, we officially renamed our enclosures 'Connexbox®' - a move that reflects our independence and strengthens our position as a trusted UK manufacturer. While the decision was strategic and carefully planned, renaming any well-established product inevitably brings challenges. Some customers were confused, others cautious, and misinformation in the market led to rumours and untruths we had to face head-on.
We want to be clear that Connexbox® remains the same trusted team, designing and manufacturing the same high-quality junction boxes electricians across the UK have relied on for 17 years. The name has changed - but our commitment to electricians hasn’t.
A Catastrophe No One Could Predict
Just as we began sharing news about the new name for our enclosures, we were hit by an unexpected and devastating setback. A major accidental fire at the manufacturing plant where our products are made.
In a matter of hours, we had lost a significant portion of our stock, and the tooling essential for manufacturing our enclosures was caught in the aftermath, rendering it out of reach for quite some time. As a result, production was forced to halt and our small, tight-knit team found itself navigating an intense period of uncertainty and stress.
Rising from the Ashes
The following weeks have put every part of our operation to the test, from logistics and customer service to internal communication and crisis management, but we’ve kept moving forward.
Thanks to the hard work of our team and the support of our customers, we are now in the process of rebuilding and relocating to a new manufacturing site. While production is not yet back to full speed, the new facility represents a fresh start and a renewed commitment to the values that define Connexbox: resilience, integrity, and innovation.
Setting the Record Straight
Throughout this time, we’ve also had to address a wave of misinformation and questions about the changes to our product name.
We want to assure our customers and partners that Connexbox is, and always has been, the original designer and manufacturer of the grey enclosure range that has become a trusted standard in the electrical industry. We’ve been transparent at every step, and we will continue to provide clear, honest communication as we move forward.
Gratitude and the Road Ahead
We are incredibly grateful to every customer, contractor, and wholesaler who has stood by us during this time. Your patience, encouragement, and trust has been the best motivation for us to press on and get through this challenging time.
We’re working hard to bring production back to full capacity, fulfil back orders, and continue innovating in the electrical enclosure market. There’s still a steep road ahead, and thanks to your support, we’re facing it with resilience and optimism.