Need it Quick?
Next working day, Saturday and Premium timed delivery options are available for for most mainland UK destinations. These will be offered at the checkout and the options available will be based on your delivery address.
How much is your delivery cost?
Packaging and carriage is charged based on the weight of the order. Premium timed delivery options are also available for some destinations, please see individual pricing at checkout. You can choose from a selection of delivery options when you reach the checkout stage of your shopping before confirming your order. We currently send out parcels via Royal mail packet post (1st or 2nd class) and the Parcel Force Express courier service. A discount against carriage is applied to a basket when muliple packs of Wagobox, Wagobox-Light of Wagobox-Capsule enclosures are present or the basket subtotal exceeds certain price breaks. The current quantity breaks are 8,13,18 and 23. The price breaks are £100, £150, £200 and £250.
Please be aware that Royal Mail signed for services are not guaranteed although they aim to deliver 93% of 1st Class mail the next working and 98% by the second working day after posting. A package is not considered lost until 10 working days since posting have elapsed. Royal Mail special delivery is a guaranteed service and your order should be with you by 1pm on the next working day (or Saturday if selected).
Need to return something?
There may be a time when you need to exchange or return something you've bought. Please make sure that you check your products carefully before they are used or installed. Please keep your order or invoice number, which can be found on your order confirmation or on the delivery packaging, as you will need it as proof of purchase in the event of any after-sales queries. If the products are damaged, faulty or if the products are incorrect and do not correlate with your invoice we'll be happy to exchange the product or give you a refund.
Call us on +44 (0)1353 666011 or email firstname.lastname@example.org to arrange an exchange, refund or return.