Data Privacy Policy

This Data Privacy Policy sets out how Connexbox uses and protects any information that you give Connexbox when you use this website. Connexbox is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Connexbox may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What data we collect

We collect the following data from you:

  • Name
  • Contact Information including Email Address
  • EU VAT Identification Number in case of EU Businesses
  • Google Site stats and conversion tracking
  • Other information relevant to surveys and/or offers related to our products and services

For the exhaustive list of cookies we collect see the List of cookies we collect section.

The data provided by you is required to fulfill your purchase and to allow you access to your purchases at any later point in time, including our duties to fulfill our tax and business obligations. Without this data we can not conclude your purchase with you.

A transfer of data to third parties does only take place to fulfill our tax obligations, any payment related data is directly collected by the payment service provider selected by you and for the purpose of debiting the order grand total.

We require to keep your Customer Account data and Order data on your purchases for a time period of 5 years after your last activity here to fulfill Tax and Business Regulations of the UK. To request deletion of your Customer Account and related Order data please contact us in writing with proof of your Identity.

Data Processing takes place on the basis of the statutory provisions of Art. 6 para. 1 lit a (consent) and / or lit b (necessary for fulfillment of the contract) of the GDPR.

What we do with the collected data

We require this information to fulfill orders made here, to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Receiving our Newsletters

We offer to subscribe to our newsletter via our website. For this we need your Email Address and your declaration that you agree with the subscription to the newsletter.

Once you sign up for the newsletter, we will send you a confirmation email with a link to confirm the signup. You can cancel the subscription to the newsletter at any time using the related link contained in the newsletter emails.

How we secure your data

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Web Analysis

Our website uses functions of the web analysis service Google Analytics. For this purpose, cookies are used that allow an analysis of the use of the website by your users. The information generated thereby is transmitted to the server of the provider and stored there. You can prevent this by setting up your browser so that no cookies are stored. We have concluded a corresponding contract data processing contract with the provider.

The data processing takes place on the basis of the legal regulations of 6 Abs 1 a) (consent) and / or f (legitimate interest) of the GDPR. Our concern in the sense of the GDPR is the legitimate interest on improvement of our offer and our website. Since the privacy of our users is important to us, the user data is pseudonymized and is kept for the duration of 36 months after the last visit to our website.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

List of cookies we collect

Technical Required cookies

The table below lists the technical required cookies we use and what information they store, if not stated otherwise these cookies expire with end of your browser session:

COOKIE NameCOOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You sesssion ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.
WHOSON This cookie is used with the whoson service to help us provide on-line chat services to the visitors of our website. This cookie holds a random number to uniquely identify a visitor. The cookie does not store any personally identifiable information. This cookie expires on 31.Dec.2020

Optional cookies used for Usage Analysis

The following cookies are used for Analysis of how our website is being used, you can control the use of these cookies by either denying or accepting them when being asked. Alternatively use the "Cookies" marker located on the top left page corner to alter your consent to these cookies:

The table below lists the optional analytical cookies we use and what information they store:

COOKIE NameCOOKIE Description
_GI, _GA Used by Google Analytics for analysis of our website usage in pseudonymized form. To learn more about these cookies please refer here to the official Google Analytics Documentation.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

Basically you have the rights to information, correction, deletion, restriction, data portability, revocation and opposition. If you believe that the processing of your data violates data protection law or if your data protection claims have otherwise been violated in a way, you can complain to the supervisory authority.

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. The Wagobox website does not store, record or reproduce payment card details. All payment card details are given directly to our payment gateway partners for authorisation with the appropriate bank.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Connexbox Ltd Harrier House Sedgeway Business Park Witchford Ely, Cambs CB6 2HY.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.


You may contact us in relation to this Data Privacy Statement any time in written to:

Connexbox Ltd
Harrier House
Sedgeway Business Park
Ely, Cambs

Or via email to:

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