Frequently Asked Questions

At Connexbox Ltd we recognise sometimes you just want a straight answer to a straight question, so here we go…

Do you do refunds?

Yes we do on damaged or faulty goods. You can email us on support@connexbox.com, or ring us on 01353 666011. Please see Terms and Conditions for full details

Can I refuse delivery if I think the goods look damaged when they arrive?

Yes you can and the courier will return the delivery to Connexbox Ltd and we will send a new delivery within three working days at no cost to you.

How much is your delivery cost?

Packaging and carriage is charged based on the weight of the order. Typical mainland UK delivery charges range from £3.30 to £8.89. You can choose from a selection of delivery options including premium services when you reach the checkout stage of your shopping before confirming your order. The website will apply a discount against carriage for orders over £30.

Where do you deliver?

Currently we deliver to the United Kingdom and selected EU countries via the website. We can deliver to other international destinations by special arrangement. If you are interested please contact us on +44(0)1353 666011.

Can I ring you instead to place an order?

Yes we accept telephone orders.
Please call 01353 666011 and we will be only too happy to help.

Can you get hold of items not on your website?

If they are Wago brands yes we normally can.

 

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